Terms and Conditions

Effective Date: 2/26/2026
Last Updated: 2/26/2026

Welcome to the website of My Brother’s Keeper Fire Training LLC (“Company,” “we,” “us,” or “our”), located at https://mbkfire.com (the “Website”).

By accessing this Website, registering for training, or purchasing services, you agree to be bound by the following Terms and Conditions (“Terms”). If you do not agree, you must not use this Website.

1. Company Information

My Brother’s Keeper Fire Training LLC
45 Peck Ave
Glens Falls, NY 12801
Email: mbkfiretraining@gmail.com 
Phone: 518-744-0664

2. Services Provided

My Brother’s Keeper Fire Training LLC provides fire service training, emergency response training, consulting, and related educational services (collectively, “Services”). Course descriptions, pricing, and schedules are listed on the Website and may be updated at any time.

We reserve the right to modify or discontinue any Service without prior notice.

3. Eligibility

By purchasing Services or registering for courses, you represent that:

• You are at least 18 years of age (or have legal guardian consent).
• All information you provide is accurate and complete.
• You are legally authorized to use the payment method provided.

4. Payments and Billing

4.1 Accepted Payment Methods

We accept major credit and debit cards. Payments are processed securely through a third-party payment processor.

4.2 Pricing

All prices are listed in U.S. Dollars (USD). We reserve the right to change pricing at any time. Pricing in effect at the time of purchase will apply.

4.3 Authorization

By submitting payment information, you authorize My Brother’s Keeper Fire Training LLC to charge your payment method for:

• Course fees
• Applicable taxes
• Any additional agreed-upon fees

You agree not to initiate a chargeback without first contacting us to attempt to resolve the issue.

5. Refund and Cancellation Policy

(This section is critical for credit card processor compliance.)

5.1 Course Cancellation by Participant

• Cancellations made 7 days or more prior to the scheduled course date will receive a full refund minus a [processing fee if applicable].
• Cancellations made less than 7 days prior to the course may receive a credit toward a future course at our discretion.
• No-shows are non-refundable.

5.2 Course Cancellation by Company

We reserve the right to cancel or reschedule any course due to low enrollment, instructor availability, weather, or unforeseen circumstances. If we cancel a course:

• You may choose a full refund, or
• Transfer to a future course date at no additional charge.

Refunds will be issued to the original payment method within 7–14 business days.

5.3 Digital Products (If Applicable)

All digital training materials, downloadable content, or online modules are non-refundable once accessed.

6. Chargebacks and Payment Disputes

If you believe a billing error has occurred, you must contact us at [Insert Email] within 10 days of the transaction date.

Initiating a chargeback without first contacting us to resolve the issue may result in:

• Suspension from future course registrations
• Additional administrative fees to recover disputed funds
• Collection efforts if necessary

We reserve the right to provide documentation to the payment processor to dispute fraudulent chargebacks.

7. Participant Responsibilities and Safety

Training may involve physically demanding activities. By registering:

• You acknowledge the inherent risks associated with fire and emergency services training.
• You agree to follow all instructor directions and safety procedures.
• You confirm that you are physically capable of participating or have disclosed any relevant medical conditions.

We reserve the right to remove any participant who poses a safety risk, without refund.

8. Assumption of Risk and Liability Waiver

To the fullest extent permitted by law:

• Participants voluntarily assume all risks associated with training activities.
• My Brother’s Keeper Fire Training LLC is not liable for injuries, damages, or losses resulting from participation, except where caused by gross negligence or willful misconduct.

Participants may be required to sign a separate liability waiver prior to attending training.

9. Intellectual Property

All Website content, including text, logos, course materials, graphics, and videos, are the property of My Brother’s Keeper Fire Training LLC and are protected by copyright and intellectual property laws.

You may not reproduce, distribute, or modify materials without prior written consent.

10. Website Use

You agree not to:

• Use the Website for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with Website security
• Submit false registration or payment information

We reserve the right to restrict or terminate access for violations.

11. Privacy Policy

Your use of this Website is also governed by our Privacy Policy [Insert Link], which explains how we collect, use, and safeguard your personal information.

We implement commercially reasonable security measures to protect payment information. Payment data is processed securely through a PCI-compliant third-party processor. We do not store full credit card numbers on our servers.

12. Limitation of Liability

To the maximum extent permitted by law:

My Brother’s Keeper Fire Training LLC shall not be liable for indirect, incidental, consequential, or special damages arising from:

• Use of our Website
• Participation in training
• Inability to access Services
• Payment processing issues beyond our control

Total liability shall not exceed the amount paid for the specific Service in dispute.

13. Indemnification

You agree to indemnify and hold harmless My Brother’s Keeper Fire Training LLC, its officers, instructors, employees, and affiliates from any claims, damages, or expenses arising from:

• Your participation in training
• Violation of these Terms
• Misuse of the Website

14. Governing Law

These Terms shall be governed by the laws of the State of [Insert State], without regard to conflict of law principles.

Any disputes shall be resolved in the state or federal courts located in [Insert County, State].

15. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised “Last Updated” date.

Continued use of the Website after changes constitutes acceptance of the revised Terms.

16. Contact Information

If you have any questions regarding these Terms and Conditions, please contact:

My Brother’s Keeper Fire Training LLC
Email: mbkfiretraining@gmail.com             
Phone: 518-744-0664
Mailing Address: 45 Peck Ave, Glens Falls, NY 12801

Additional Recommendation for Credit Card Compliance

To further ensure approval by your payment processor, make sure your website includes:

• ✔ Visible Refund Policy (linked in footer)
• ✔ Privacy Policy
• ✔ Clear business contact information
• ✔ Clear description of services
• ✔ Delivery timeframe for services
• ✔ Secure checkout (HTTPS/SSL certificate)
• ✔ Business name on checkout matches bank merchant name